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Privacy policy

Privacy Policy

Effective Date: [March 1st, 2026]


1. Introduction

ACLEAN Exterior Cleaning ("ACLEAN," "we," "us," or "our") is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us, request a quote, or use our services.

By using our services, you agree to the terms of this Privacy Policy.

 

2. Information We Collect

We only collect the information necessary to operate our business and serve you effectively.

This may include:

  • Full name

  • Phone number (including consent for SMS communication)

  • Email address

  • Service address / property location

  • Service history, notes, and preferences

We do not store payment card information directly. Payments are processed securely through third-party providers.

 

3. How We Collect Information

We collect information when you:

  • Fill out a quote or contact form (website, social media, ads)

  • Call, text, or email us

  • Book or confirm a service

  • Communicate with us through platforms such as Jobber, Housecall Pro, or similar systems

 

4. How We Use Your Information

We use your information to:

  • Provide and perform services at your property

  • Schedule jobs and send reminders

  • Communicate before, during, and after service

  • Send invoices, receipts, and updates

  • Offer promotions, maintenance plans, or seasonal reminders (only if you opt in)

  • Improve our operations, services, and customer experience

We do not sell your personal information.

 

5. SMS / Text Messaging

By providing your phone number, you consent to receive SMS messages from ACLEAN, including:

  • Appointment confirmations and reminders

  • Service updates

  • Follow-ups

  • Occasional promotional offers

Message and data rates may apply.
You can opt out at any time by replying STOP.

We do not share or sell your phone number for marketing purposes.

 

6. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary:

  • With trusted service providers (e.g., scheduling software, payment processors)

  • When required by law or legal process

  • To protect our rights, safety, or property

All third parties are expected to handle your data securely and confidentially.

 

7. Data Retention

We retain your information only as long as necessary to:

  • Provide services

  • Maintain records for business and legal purposes

You may request deletion of your personal information at any time (see Section 10).

 

8. Data Security

We use reasonable safeguards to protect your information from unauthorized access, misuse, or disclosure.

However, no system is 100% secure, and we cannot guarantee absolute security.

 

9. Your Rights (Canada – PIPEDA)

Under Canadian privacy laws, you have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate data

  • Withdraw consent for communications

  • Request deletion of your data (subject to legal obligations)

 

10. Contact Us

If you have questions or want to access, update, or delete your information:

ACLEAN Exterior Cleaning
Email: aidinzamanibusiness@outlook.com
Phone: 604-378-2130
Website: goaclean.com
Location: British Columbia, Canada

 

11. Updates to This Policy

We may update this Privacy Policy at any time.

Changes will be posted with a new effective date. Continued use of our services means you accept the updated policy.

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